'He feels really bad': Civil Defense employee who sparked terror in Hawaii by accidentally triggering ballistic MISSILE warning will be 'retrained' say officials after thousands fled to bomb shelters

  • The alert was issued to residents' phones at 8.07am on Saturday morning
  • It told them to seek shelter and warned of an 'inbound ballistic missile threat'   
  • It took 38 minutes for a second phone alert to be issued across the state 
  • By then, terrified residents had flocked to shelters and into their garages 
  • Civil Defense employee accidentally hit alert, was unaware until his phone got it
  • An FCC investigation into the incident is underway, officials said

  • A Civil Defense employee is set to be retrained after a shocking blunder on Saturday morning, when a mistaken alert warning of an inbound ballistic missile sent thousands fleeing for shelter.
    The false alarm was caused by a Hawaii Emergency Management Agency employee who 'pushed the wrong buttons' during an internal drill timed to coincide with a shift handover at 8.07am. The all-clear phone alert was not sent until 38 minutes later.
    Incredibly, officials said the employee who made the mistake wasn't aware of it until mobile phones in the command center began displaying the alert.
    'This guy feels bad, right. He's not doing this on purpose - it was a mistake on his part and he feels terrible about it,' said EMA Administrator Vern Miyagi in a press conference Saturday afternoon.
    Miyagi, a retired Army major general, said the employee had been with the agency for 'a while' and that he would be 'counseled and drilled so this never happens again' - but stopped short of saying whether there would be disciplinary measures.
    Hawaii Governor David Ige apologized at the press conference: 'I am sorry for the pain and confusion it caused. I, too, am extremely upset about this and am doing everything I can do to immediately improve our emergency management systems, procedures and staffing.'
    Panicked Hawaiians ran for their lives and even lowered loved ones through manhole covers after receiving this alert at 8.07am local time: 'BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL'. 
    A similar message flashed up on local television networks and brought live sports games to a halt. Actor Jim Carrey, like many others, said he woke up thinking he had 'ten minutes to live'. 

    Residents of Hawaii are furiously asking why it took officials a whole 38 minutes to correct a missile threat warning that was sent out on Saturday morning, sparking panic across the state 

    Residents of Hawaii are furiously asking why it took officials a whole 38 minutes to correct a missile threat warning that was sent out on Saturday morning, sparking panic across the state 

    EMA Administrator Vern Miyagi (left) and Hawaii Governor David Ige (right) apologized for the error at a press conference Saturday afternoon

    EMA Administrator Vern Miyagi (left) and Hawaii Governor David Ige (right) apologized for the error at a press conference Saturday afternoon

    Video appears to show a family taking shelter in the sewer through a manhole cover after a false alert of an inbound ballistic missile sparked panic in Hawaii on Saturday morning
    Video appears to show a family taking shelter in the sewer through a manhole cover after a false alert of an inbound ballistic missile sparked panic in Hawaii on Saturday morning

    Terror: People began to flee for their lives after the warning was sent that a ballistic missile was inbound to Hawaii 

    Terror: People began to flee for their lives after the warning was sent that a ballistic missile was inbound to Hawaii 

    Actor Jim Carrey wrote that he woke up thinking that he had 'ten minutes to live'


    On the H-3, a major highway north of Honolulu, vehicles sat empty after drivers left them to run to a nearby tunnel after the alert showed up, the Honolulu Star-Advertiser reported. 
    Fearing a nuclear attack, terrified residents and tourists including basketball legend Magic Johnson flocked to shelters and into their garages.

    Golfers in Honolulu for the US PGA Tour's Sony Open were also thrown into panic and confusion by the mistaken alert
    'Under mattresses in the bathtub with my wife, baby and in laws,' tweeted American golfer John Peterson. 'Please lord let this bomb threat not be real.'
    The mistake was corrected by government agencies on Twitter 12 minutes later but it took 38 minutes for another phone alert to be issued confirming to residents that it was a false alarm. Some say they never received a second phone alert at all. 
    Miyagi said that there was no template in the system for an alert retraction, and so the all-clear message had to be manually entered and activated, accounting for some of the delay.
    The EMA administrator said that cooling tensions between North and South Korea should have been a signal to residents that the alert was mistaken, urging Hawaiians to 'keep informed on what's going on on the tension between the two countries and monitor that.'
    'I deeply apologize for the trouble and heartbreak that we caused today,' said Miyagi. 'We've spent the last few months trying to get ahead of this whole threat, so that we could provide as much notification and preparation to the public. We made a mistake.' 
    Officials are suspending further drills until the incident is fully investigated. 
    State emergency managers have also already implemented a two-person verification for alerts and an automated all-clear signal that can be used in the future.
    When it became clear on Saturday morning that the ballistic missile alert had been a false alarm, the public's panic turned to fury.
    'Imagine this for 37 agonizing minutes before it is deemed a false alarm,' said one person. 

    Honolulu is seen on Saturday morning, when a false alert of an inbound ballistic missile sent residents running for shelter in terror
    Honolulu is seen on Saturday morning, when a false alert of an inbound ballistic missile sent residents running for shelter in terror

    The Hawaii Emergency Management Agency tweeted this out, 12 minutes after the threat was issued to confirm the error. This post was made at 8.20am local time, 1.20pm EST

    The Hawaii Emergency Management Agency tweeted this out, 12 minutes after the threat was issued to confirm the error. This post was made at 8.20am local time, 1.20pm EST

    Officials scrambled to notify citizens that there was no inbound ballistic missile threat, but it took 38 minutes to issue an all-clear phone alert because it had to be sent manually

    Officials scrambled to notify citizens that there was no inbound ballistic missile threat, but it took 38 minutes to issue an all-clear phone alert because it had to be sent manually

    Lawmakers slammed the mistake as 'inexcusable' and said 'the whole state was terrified'.  
    Another critic said the delay in phone alerts meant that only people with access to social media would have known it was a false alarm straight away.
    'It took until 8.45am to state it was a false alarm. 37 minutes where anyone in Hawaii who doesn't sit on Twitter dot com all day thought their island might be incinerated.'

    'Fire people. Fix it,' one outraged commentator said. 
    At the same time as the phone alert, an emergency alert was broadcast across radio and television networks.  
    The TV and radio alert told viewers and listeners: 'If you are outdoors, seek immediate shelter in a building. Remain indoors well away from windows.
    'If you are driving, pull safely to the side of the road and seek shelter.' 
    The second message, sent at 8.45am, said: 'There is no missile threat or danger to the State of Hawaii. Repeat. False Alarm.'  
    Calls from frightened residents inundated Civil Defense immediately asking for more information or advice after the first alert was issued. 
    People who say they got through to the office were then told it was a mistake that was caused by an employee who 'pushed the wrong buttons' during a drill. 
    One woman called 911 in panic and said she was told by the operator that staff were performing a drill when 'someone pushed the wrong buttons'. 
    'Called 911...Operator said it's a drill of Civil Defense Emergency System but someone pushed the wrong buttons..
    'No missile is headed toward the State of Hawaii REPEAT....NO MISSILE IS HEADED TOWARD THE STATE OF HAWAII.' 

    A Hawaii Civil Defense official is seen above on Saturday writing instructions for dispatchers fielding calls from terrified locals
    A Hawaii Civil Defense official is seen above on Saturday writing instructions for dispatchers fielding calls from terrified locals

    Hawaii Civil Defense startled  Hawaii residents early Saturday, by sending a Civil Defense alert via cellular phones that a nuclear missile was heading towards Hawaii and to take cover

    Hawaii Civil Defense startled Hawaii residents early Saturday, by sending a Civil Defense alert via cellular phones that a nuclear missile was heading towards Hawaii and to take cover

    Governor Ige confirmed as much when he spoke to CNN later in the morning.  
    'It was a mistake made during a standard procedure at the change over of a shift, and an employee pushed the wrong button,' he said. 
    The Civil Defense phone lines were consistently busy on Saturday and the Department of Defense has not responses to questions on the matter. 
    It is not clear yet whether the person responsible for the error will lose their job. 
    The Federal Communications Commission has launched an investigation into the error.
    President Donald Trump was playing golf in West Palm Beach when the false missile alert went out.
    The White House confirmed later in the day that Trump had been briefed on the mistake.
    'The President has been briefed on the state of Hawaii's emergency management exercise. This was purely a state exercise,' said spokeswoman Lindsay Walters.  

    Hawaii is within the range of the latest intercontinental ballistic missiles that North Korea has been testing. It, along with Alaska, are the most vulnerable states to a threat 
    Hawaii is within the range of the latest intercontinental ballistic missiles that North Korea has been testing. It, along with Alaska, are the most vulnerable states to a threat 

    Kim Jong Un has test launched several intercontinental ballistic missiles in the last year, some of which have the capacity to reach Hawaii 

    Kim Jong Un has test launched several intercontinental ballistic missiles in the last year, some of which have the capacity to reach Hawaii 

    The Hawaii Emergency Management Agency tweeted 12 minutes after the first phone alert was issued to say it was a false alarm. 
    The state's governor David Ige quickly retweeted the post as did other lawmakers.  
    They vowed to get to the bottom of how such a colossal error was made.  
    'There is nothing more important to Hawai'i than professionalizing and fool-proofing this process,' Senator Brian Schatz tweeted.
    He went on: 'What happened today is totally inexcusable. 
    'The whole state was terrified. There needs to be tough and quick accountability and a fixed process.' 
    Terrified residents later described how they packed into their garages to take shelter and sent messages to each other to say: 'I love you'.  
    Videos circulated of children being dropped into storm drains for shelter though those are unconfirmed. 
    There were also unconfirmed reports of tourists being escorted into a 'bomb shelter' at Pearl Harbour. 


    Senators Mazie Hirono and Brian Schatz said the mistake was caused by 'human error'. They slammed it as being 'inexcusable' given the rising tensions between the US and North Korea
    Senators Mazie Hirono and Brian Schatz said the mistake was caused by 'human error'. They slammed it as being 'inexcusable' given the rising tensions between the US and North Korea

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